At one time or another, most of us have told ourselves we should get in better shape. So we set out to get more exercise. We have one great workout with a trainer and voila, we’re done! If only it were that easy. It takes training, ongoing work, and constant ‘bar-raising’ to get stronger and healthier; to achieve better performance. That’s true for the human […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows a room at Seattle’s Downtown Central Library we affectionately call “The Spaceport”. Part of our experience design work relies on getting participants out of their habitual environment and into new spaces. The picture doesn’t do the room justice, it’s like a white operating room on a space station (unless it’s […]
Each Wednesday we post a photograph that illustrates some of our work. This one is from a ‘champion lab’ we designed to help participants develop their skills at championing organization change. We asked how they’d benefitted from a champion in their own career, and what that champion actually did. The answers speak for themselves: if you see the chance to champion someone else in the […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the room setup for a group dealing with unacknowledged boundary issues (the leader demanding people do work outside their specific function). We circled the chairs with blue painters tape before everyone arrived, but made no mention of it when they did. We tracked who stayed within the taped area and […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the output of a team event we setup to help a group prepare for changing work environments from uniform enclosed private offices to more diverse adaptable spaces. 100 people swinging sledge hammers for an hour while eating BBQ did wonders for morale, but more importantly gave folks a safe way […]
In recent blogs, we discussed ways to turn meetings into collaborative, outcome-focused group experiences by discarding standard meeting props: toss out the agenda and presentation deck and forego the conference table. When we’re facilitating pivotal meetings where clients must engage in meaningful dialogue to achieve the results they’re after, we do both. We clear the space—mentally and physically—for dynamic interaction and collaboration. A few years […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows a set of questions generated in a brain-storming session with a team searching for new customer scenarios to explore. This early exploratory work wasn’t to design solutions, but to find experiences worth exploring further in search of design opportunities. Check back next Wednesday for another perspective on how we work.