TechCrunch reports today that Amazon expands Bedrock with conversational agents and new third-party models. This seems a direct pitch to attract companies interested in exploring how Amazon’s marketplace for #largelanguagemodels could be used to build an #aiworkforce for their customer experience or customer service business. Take a step back and consider how many hours have you spent on the phone trying to get satisfaction with […]
It’s that time of year again when we reflect on the year that’s passed, imagine new dreams for the coming year, and plan how to make them come true. We’ve updated our tried-and-true process “Dreaming Your New Year” for 2018. Here’s a few links to get you started: Our “Dreaming Your New Year 2018” materials (PDF summary of our public workshop) 5 Ways to […]
At one time or another, most of us have told ourselves we should get in better shape. So we set out to get more exercise. We have one great workout with a trainer and voila, we’re done! If only it were that easy. It takes training, ongoing work, and constant ‘bar-raising’ to get stronger and healthier; to achieve better performance. That’s true for the human […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows a room at Seattle’s Downtown Central Library we affectionately call “The Spaceport”. Part of our experience design work relies on getting participants out of their habitual environment and into new spaces. The picture doesn’t do the room justice, it’s like a white operating room on a space station (unless it’s […]
Each Wednesday we post a photograph that illustrates some of our work. This one is from a ‘champion lab’ we designed to help participants develop their skills at championing organization change. We asked how they’d benefitted from a champion in their own career, and what that champion actually did. The answers speak for themselves: if you see the chance to champion someone else in the […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the room setup for a group dealing with unacknowledged boundary issues (the leader demanding people do work outside their specific function). We circled the chairs with blue painters tape before everyone arrived, but made no mention of it when they did. We tracked who stayed within the taped area and […]
Each Wednesday we post a photograph that illustrates some of our work. This one shows the output of a team event we setup to help a group prepare for changing work environments from uniform enclosed private offices to more diverse adaptable spaces. 100 people swinging sledge hammers for an hour while eating BBQ did wonders for morale, but more importantly gave folks a safe way […]